FAQS / HELP CENTER

faq-233x300
Prices.

There is a delivery charge of 4.99 on all order under £40 excluding vat in UK, excluding Highlands and other Islands (Unless mentioned on website). And for deliveries, outside these areas, and for requested overnight deliveries, may cost a carriage charge. The prices charged by the seller should be invoiced at the day of dispatch. Each and every effort should be made to ensure the correct price shown on the website, if any error occur in a placed orders, it should be informed and be given the option for replacing or cancelling the order. All packing are non-returnable and the prices are subjected to VAT.

Point of Delivery.

As per the transport practices, the goods shall be delivered to reception on ground floor or goods inwards department and so the off loading facilities might be given by customers. Also if further installation or transfer is required it should be informed at the time of order and it may cost an additional charge. Also the delivered goods should be written in the signed consignment note. So, at the time of delivery, please check and ensure all the ordered items, before signing the delivery note.

Delivery Time.

The items should be delivered at the quoted time but shall be non-binding. A prompt delivery shall be facilitated by delivering the items from the manufacturing or distribution centres. Seller is not liable for any loss of items incurred by the buyer or other persons due to the delay in delivery of orders for any other reasons. Also the contract may be subjected to cancellation or other variations may occur, if the instruction given by the buyer is varied or other lack of instructions, or industrial dispute or any other whatsoever, beyond the sellers control. Seller reserves the right to do partial deliveries.

Buyers can made credit or debit card or cheque payments. Buyers can open a credit account which is subject to status. A company registration number will be needed for the credit check. Government bodies like schools, councils, universities, NHS, etc. are qualified for the instant credit facilities. When an account has been opened, terms are net 30 days after invoice date. We accept all cards including Master card, Visa card, Delta, Switch, Solo card etc

As per law, seller doesn’t supply goods for benefit of any term or condition or warranty, expressed or implied, as the merchantability of goods and suitability of any purpose, whatsoever. Seller shall assigned to buyer, all rights conferred on the items by its suppliers. If the quality of materials, used for goods, are concerned, seller can use the options like replace or refund without any liability, as agreed. If the parts are defective, it can return and the carriage paid within, minimum period of 1 year from the date of delivery. Also the goods undergone wear and tear, defective maintenance, misuse, alteration, modification etc. are excluded from this guarantee. Goods covered are subjected to single shift working and no case shall be the liability of seller, here under exceed that of actual manufacturers of that goods and parts. Any liability, on seller’s part is subjected to meet terms of payment.

The descriptions given as guide, May subjected to alterations by seller without prior notice. All dimensions and weights only approximate. Also the given maximum load capacity are only for evenly distributed loads.

Except in respect of personal injury or death that caused by negligence of the seller, has been provided here, seller shall not be liable to buyer for any consequential damage or loss (if for profit or loss or otherwise), expense or cost or for other claims for loss, whatsoever, occur in relation with supply of goods or use of goods or resale.

All notification on non-delivery items should be made within 7 days on the invoice. Shortage of goods or damages should be reported with 3 days of its receipt. Failure in these claims will not be entertained.

Goods will be accepted back, for credit only with express permission of the Violet Office Supplies. For instructions, contact us at the time of delivery. Made to order items can’t be accepted back to stock. If you want to cancel the made to order item, you should be done it within 24 hours of placed order. If cancellation is made after 24 hours, you will be charged a cancellation fee because it is not possible to sell this item to another customer. For further details, you can contact Violet Office Supplies. Also the made to order goods can’t be able to cancel after its despatch from warehouse so refused deliveries of made to order goods are not eligible for credit. Our refund policy doesn’t apply to these made to order goods or items, that can’t be exchanged or returned unless faulty. These conditions will not affect your statutory rights. When goods are faulty or not like that described the goods shall be returned in its original pack, unassembled, unused, and in resale-able condition and the credit will not be given if goods received are damaged. The buyer shall be responsible for the cost of the returned goods until the actual receipt of the goods to Violet Office Supplies. The proof of the return delivery will remain with buyer. We reserve the right for charging the incomplete returns, order placed in error or not wanted.

At Violet Office Supplies we understand the public sector is under immense pressure to keep costs down. We monitor our competitions prices to ensure that our prices compare favourably. We offer a price promise which means if you see the same product priced cheaper elsewhere, we’ll match the price.

If your organisation is classed as one of the below categories, you can pay by invoice without a credit check:

  • Central government
  • Local authorities
  • Police forces
  • The NHS
  • Schools, colleges and universities
  • Registered charities

To pay by an invoice

  • Email: accounts@violetofficesupplies.co.uk