Goods will be accepted back, for credit only with express permission of the Violet Office Supplies. For instructions, contact us at the time of delivery. Made to order items can’t be accepted back to stock. If you want to cancel the made to order item, you should be done it within 24 hours of placed order. If cancellation is made after 24 hours, you will be charged a cancellation fee because it is not possible to sell this item to another customer. For further details, you can contact Violet Office Supplies. Also the made to order goods can’t be able to cancel after its despatch from warehouse so refused deliveries of made to order goods are not eligible for credit. Our refund policy doesn’t apply to these made to order goods or items, that can’t be exchanged or returned unless faulty. These conditions will not affect your statutory rights. When goods are faulty or not like that described the goods shall be returned in its original pack, unassembled, unused, and in resale-able condition and the credit will not be given if goods received are damaged. The buyer shall be responsible for the cost of the returned goods until the actual receipt of the goods to Violet Office Supplies. The proof of the return delivery will remain with buyer. We reserve the right for charging the incomplete returns, order placed in error or not wanted.